Workplace Service Delivery in ServiceNow

Who This Course Is For

• ServiceNow Administrators & Developers managing workplace services.
• ITSM & Facilities Teams optimizing workplace operations.
• Business Process Owners streamlining space and asset management.
• HR & Employee Experience Teams enhancing workplace service delivery.

What You'll Learn

• Workplace Reservation Management – Configure desk, room, and asset reservations.
• Space & Facilities Management – Track and optimize workspace utilization.
• Visitor & Employee Experience Services – Implement check-ins, access requests, and amenities booking.
• Automating Workplace Services – Use workflows for approval, scheduling, and notifications.
• Integrating Workplace Service Delivery – Connect with ITSM, HR, and third-party tools.
• Reporting & Analytics – Monitor workplace usage trends and generate insights.

Requirements

• Basic knowledge of ServiceNow platform and ITSM.
• Familiarity with workflow automation (recommended).
• ServiceNow Developer Instance for hands-on practice (recommended).
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

ServiceNow’s Workplace Service Delivery enables organizations to streamline office space reservations, visitor management, and facility services. This course provides hands-on training in configuring workplace reservations, automating service requests, and integrating with ITSM and HR workflows.

By the end of the course, you’ll be able to optimize workspace utilization, enhance employee experience, and improve workplace service efficiency through automation.

Workshop Features

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Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners – Learn ITSM fundamentals and ServiceNow platform basics.
• Service Portal & Widget Development – Build custom dashboards and enhance user experience.
• Custom Scoped Applications in ServiceNow – Develop tailored business applications from scratch.
• ServiceNow Upgrade & Health Scan Best Practices – Optimize performance, security, and stability.

Course Content

1. Introduction to Workplace Service Delivery
2. Workplace Reservation Management (Desk, Room, and Asset Reservations)
3. Space & Facilities Management (Tracking & Optimizing Workspace Utilization)
4. Visitor & Employee Experience Services (Check-ins, Access Requests, Amenities Booking)
5. Automating Workplace Services (Workflows for Approvals, Scheduling, Notifications)
6. Workplace Reporting & Analytics (Usage Trends, Insights, and Optimization)

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven't received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you've opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates

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• Need further assistance?
  For any other queries, feel free to contact us.