ServiceNow ITSM Essentials for Beginners

Who This Course Is For

• IT Support Engineers & Helpdesk Analysts transitioning to ServiceNow.
• ServiceNow End Users looking to become Administrators.
• Freshers & Career Changers aiming to break into ITSM.
• System Administrators wanting to automate IT service processes.

What You'll Learn

• ServiceNow Platform Overview: Navigate the interface and understand key concepts.
• Incident, Problem & Change Management: Learn the core ITSM modules in ServiceNow.
• Service Catalog & Request Management: Design service requests and workflows.
• User Management & Access Control: Configure roles, groups, and security policies.
• Basic Automation with Business Rules & Workflows: Optimize IT service operations.

Requirements

• No prior ServiceNow experience required.
• Basic ITSM knowledge is beneficial but not mandatory.
• A ServiceNow Developer Instance for hands-on practice (recommended).
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

This beginner-friendly course introduces you to ServiceNow ITSM, covering essential modules like Incident, Problem, Change, and Request Management. You’ll gain hands-on experience in configuring workflows, managing users, and automating IT service processes.

By the end of this course, you'll be ready to take on ServiceNow Administrator roles, enhance IT service efficiency, and streamline ITSM workflows within your organization.

Workshop Features

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Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7+ Yrs Experience

Recommended Workshops

• Service Portal & Widget Development: Build Custom Dashboards & Enhance User Experience.
• Custom Scoped Applications in ServiceNow: Develop Tailored Business Applications from Scratch.
• ServiceNow Upgrade & Health Scan Best Practices: Optimize Performance, Security & Stability.
• Workplace Service Delivery & Reservation Management: Streamline Workplace Operations in ServiceNow.

Course Content

1. Introduction to ServiceNow & ITSM
2. Navigating the ServiceNow Platform
3. Core ITSM Modules (Incident, Problem, Change Management)
4. Service Catalog & Request Management
5. User Management & Access Control
6. Basic Automation with Business Rules & Workflows
7. Q&A and Hands-On Practices

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven't received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you've opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates

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• Need further assistance?
  For any other queries, feel free to contact us.