ServiceNow Best Practices for Developer or Admin Mock Interview

Who This Course Is For

• Aspiring ServiceNow Developers & Administrators preparing for job interviews.
• IT Professionals & Support Engineers transitioning into ServiceNow roles.
• Technical Consultants & Process Owners looking to validate their ServiceNow expertise.
• Hiring Managers & Interviewers seeking structured best practices for evaluating candidates.

What You'll Learn

• Core ServiceNow Concepts – Key ITSM modules, data structures, and architecture.
• Scripting & Automation Questions – Common scenarios involving GlideRecord, Business Rules, and UI Actions.
• Instance Configuration & Customization – Best practices for managing tables, forms, and workflows.
• Integration & API-Related Questions – Understanding REST, SOAP, and external system integrations.
• Service Portal & UI Development – Custom widgets, Service Catalog, and branding techniques.
• Performance Optimization & Debugging – Identifying and resolving common platform issues.
• Scenario-Based Questions & Solutions – Real-world problem-solving techniques used in interviews.

Requirements

• Basic Knowledge of ServiceNow Platform(No to Basic) – Familiarity with key concepts and modules.

Description

Preparing for a ServiceNow Developer or Administrator interview requires a deep understanding of the platform’s Overall Knowledge, scripting, and troubleshooting techniques. This course is designed to equip candidates with the best practices, commonly asked questions, and hands-on problem-solving techniques to excel in interviews.

Participants will gain insights into ITSM modules, scripting scenarios and real-world case studies. The course also includes mock interviews, best practices, and debugging techniques to boost confidence and interview readiness.

By the end of this course, you'll be well-prepared to tackle technical and scenario-based questions, demonstrate your ServiceNow expertise, and secure your dream job as a Developer or Administrator.

Workshop Features

✅ Expert-Led Sessions – Learn from experienced ServiceNow professionals.
✅ Hands-on Interview Scenarios – Practice with real-world problem-solving techniques.
✅ Mock Interviews & Live Q&A – Gain confidence through interactive sessions.
✅ Detailed Answer Explanations – Understand the logic behind every solution.
✅ Best Practices & Common Mistakes – Avoid pitfalls and improve interview readiness.
✅ Resource Materials & Study Guide – Access curated content to reinforce learning.

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners – Learn the fundamentals of ITSM in ServiceNow.
• Advanced ServiceNow Scripting & Automation – Master Glide APIs, REST APIs, and automation.
• Service Portal Development & Widget Building – Build user-friendly portals and custom widgets.
• Custom Scoped Applications in ServiceNow – Develop tailored applications from scratch.

Course Content

1. Introduction to ServiceNow Interview Preparation
2. Common ITSM & Admin Interview Questions
3. Scripting & Automation Best Practices
4. Instance Configuration & Customization
5. Service Portal & UI Development Topics
6. Performance Optimization & Debugging Scenarios
7. Scenario-Based Problem Solving & Mock Interviews