ServiceNow Admin Essentials

Who This Course Is For

• Aspiring ServiceNow Administrators
• IT professionals looking to upskill
• Beginners wanting a fast-track into ServiceNow
• Freshers seeking entry-level ITSM roles
• Anyone preparing for ServiceNow certification or job interviews

What You'll Learn

• Core ServiceNow Admin functions
• User, group, and role management
• Form design and customization
• Workflow and automation basics
• Key ITSM modules: Incident, Problem, Change
• Navigation, UI policies, and business rules
• Practical tips for job readiness and certification

Requirements

• No prior ServiceNow experience required
• Basic ITSM knowledge is helpful but not mandatory
• ServiceNow Developer Instance for hands-on practice (recommended)
• PC, laptop, or tablet with stable internet (minimum 5 Mbps) to access live sessions via Zoom or Google Meet

Description

A beginner-friendly crash course designed to quickly get you up to speed with ServiceNow Administration. Learn to manage users, roles, forms, and core ITSM modules like Incident, Problem, Change, and Request Management. Gain hands-on experience configuring workflows and automating service processes.

Perfect for those looking to start a career as a ServiceNow Admin and streamline IT operations in any organization.

Workshop Features

• 6-hour live interactive session
• Certificate of completion
• Personalized resume review
• Hands-on practice assignments

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7+ Yrs Experience

Recommended Workshops

• Service Portal & Widget Development: Build Custom Dashboards & Enhance User Experience.
• Custom Scoped Applications in ServiceNow: Develop Tailored Business Applications from Scratch.
• ServiceNow Upgrade & Health Scan Best Practices: Optimize Performance, Security & Stability.
• Workplace Service Delivery & Reservation Management: Streamline Workplace Operations in ServiceNow.

Course Content

Module 1: Introduction to ServiceNow (30 minutes)

• What is ServiceNow?
• Overview of Cloud and ITSM Concepts
• Navigation and UI Overview
• Key Applications and Modules

Module 2: Creating Your Personal Developer Instance (30 minutes)

• Introduction to the ServiceNow Developer Program
• Steps to Register for a Developer Account
• Requesting and Accessing a Personal Developer Instance
• Exploring the Developer Site Features

Module 3: Understanding Core Configuration (1 hour)

• Tables, Records, and Fields Basics
• Forms, Lists, and Related Lists
• Configuring Forms and Lists (Personalize Layouts)
• Understanding Applications and Modules

Module 4: Quick Assessment 1: Navigation & Basic Configurations (15 minutes)

• Short Quiz: Tables, Forms, Lists, Navigation
• Hands-on: Customize a List Layout

Module 5: ITSM Overview (Incident, Problem, Change) (45 minutes)

• What is ITSM?
• Working with Incident Management
• Overview of Problem and Change Management
• Creating and Managing Tickets

Module 6: Introduction to ServiceNow Administration (45 minutes)

• User Management (Users, Groups, and Roles)
• Data Management (Import Sets and Transform Maps - Basic Introduction)
• Notifications and Approvals Overview

Module 7: Quick Assessment 2: ITSM & User Management (15 minutes)

• Short Quiz: ITSM Processes and Admin Basics
• Hands-on: Create a New User and Assign a Role

Module 8: Introduction to ServiceNow Scripting (Basic) (1 hour)

• What is Scripting in ServiceNow?
• Introduction to Client Scripts and Business Rules
• Simple Practical Examples (Auto-population, Mandatory Fields)

Module 9: Service Catalog and Self-Service Portal (30 minutes)

• Overview of Service Catalog
• Request Items and Catalog Tasks
• Understanding Self-Service Portal Interface
• How to Raise a Request through Portal

Module 10: Reporting and Dashboards (30 minutes)

• Creating Simple Reports (List, Pie Chart)
• Building a Simple Dashboard

Module 11: Final Assessment: End-to-End Hands-on Test (30 minutes)

• Scenario-Based Hands-on Task:
  • Create an Incident Ticket
  • Assign it to a Group
  • Resolve and Close it
  • Create a Simple Report
• Final Quiz: 10-12 Questions on all modules

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven't received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you've opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates

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• Need further assistance?
  For any other queries, feel free to contact us.