Service Portal Development & Widget Building

Who This Course Is For

• ServiceNow Developers & Administrators building user-friendly portals.
• UI/UX Designers enhancing the self-service experience.
• ITSM Professionals looking to improve service request management.
• Business Process Owners streamlining customer and employee interactions.

What You'll Learn

• Service Portal Architecture & Setup – Understand the structure and components of a Service Portal.
• Building & Customizing Widgets – Develop interactive widgets using HTML, CSS, JavaScript, and AngularJS.
• Service Catalog & Request Management – Configure dynamic forms and workflows for service requests.
• Branding & UI Customization – Apply themes, styles, and layouts to match corporate branding.
• Integrating with Other Modules – Connect Service Portal with ITSM, HR, and custom applications.
• Troubleshooting & Best Practices – Debug portal issues and optimize performance.

Requirements

• Basic Knowledge of ITSM – Understanding of IT Service Management concepts.
• JavaScript, HTML, and CSS – Required for developing and customizing widgets.
• Knowledge of AngularJS – Preferred for building dynamic and interactive widgets.
• ServiceNow Developer Instance – Recommended for hands-on practice.
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

ServiceNow’s Service Portal provides an intuitive and user-friendly interface for ITSM, HR, and other enterprise workflows. This course offers a hands-on approach to building and customizing ServiceNow Service Portals using HTML, CSS, JavaScript, and AngularJS.

You’ll learn how to develop interactive widgets, design dynamic service catalogs, and integrate with other modules to enhance user experience. Through real-world use cases, you'll gain the expertise needed to create branded, fully functional portals that improve self-service and streamline service request management.

By the end of the course, you'll be able to design, develop, and optimize Service Portals to drive better engagement and efficiency within your organization.

Workshop Features

✅ Instructor-Led Training – Live interactive sessions with real-time demonstrations.
✅ Hands-on Labs – Practical exercises using a ServiceNow Developer Instance.
✅ Real-World Use Cases – Learn through industry-relevant scenarios and best practices.
✅ Custom Widget Development – Build and modify widgets using HTML, CSS, JavaScript, and AngularJS.
✅ Troubleshooting & Debugging – Debug scripts, optimize performance, and enhance portal usability.
✅ Q&A and Expert Guidance – Get answers to your queries and guidance from an experienced ServiceNow developer.

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners – Learn ITSM fundamentals and ServiceNow basics.
• Custom Scoped Applications in ServiceNow – Develop tailored business applications from scratch.
• Workplace Service Delivery in ServiceNow – Optimize workspace management and employee experience.
• ServiceNow Upgrade & Health Scan Best Practices – Maintain and optimize your ServiceNow instance.

Course Content

1. Introduction to Service Portal & Its Architecture
2. Creating & Customizing Service Portals
3. Building & Configuring Widgets
4. Service Catalog & Request Management in Service Portal
5. Branding & UI Customization
6. Integrating Service Portal with Other Modules
7. Troubleshooting & Best Practices

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven't received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you've opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates
  

• Need further assistance?
  For any other queries, feel free to contact us.