Scoped Application Development in ServiceNow

Who This Course Is For

• ServiceNow Developers & Administrators eager to build custom, secure, and scalable applications.
• IT Professionals & Business Analysts looking to streamline business processes through tailored solutions.
• Technical Leads & Solution Architects aiming to extend the ServiceNow platform with custom functionalities.

What You’ll Learn

• ServiceNow Platform Architecture & Scoped Applications: Understand how scoped apps fit within the ServiceNow ecosystem.
• Application Design & Data Modeling: Learn to design custom applications and create effective data models.
• UI & UX Development: Build user interfaces using forms, lists, and dashboards tailored for scoped apps.
• Scripting & Business Logic: Implement server-side and client-side scripts to drive application functionality.
• Security & Access Control: Configure roles, permissions, and security settings within scoped applications.
• Integrating with Existing Modules: Seamlessly connect your scoped apps with ITSM and other ServiceNow modules.
• Advanced Troubleshooting & Debugging Techniques: Diagnose issues and optimize application performance.
• Real-World Use Cases & Best Practices: Explore practical examples and industry-standard practices for scoped application development.

Requirements

• Basic Knowledge of ITSM: Understanding of IT Service Management (ITSM) concepts and processes.
• JavaScript (No to Basic): No prior scripting experience required, but basic familiarity with JavaScript is helpful.
• Developer Instance Recommended: Access to a ServiceNow Developer Instance for hands-on practice.
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

This course provides an in-depth look at Scoped Application Development within ServiceNow. Participants will gain hands-on experience in designing, developing, and deploying custom applications tailored to unique business needs. From constructing data models and user interfaces to scripting complex business logic and ensuring robust security, this course equips you with the skills needed to extend ServiceNow’s capabilities. By the end of the course, you will be proficient in building scalable, secure, and efficient applications that integrate seamlessly with existing ServiceNow modules.

Workshop Features

• Live Sessions & Interactive Demos to guide you through real-world scenarios.
• Hands-On Labs to build and test your own scoped applications.
• Q&A Sessions for immediate feedback and troubleshooting.
• Access to Course Materials & Code Samples for continued learning.

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
8 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners: Build foundational knowledge of ServiceNow ITSM and platform basics.
• Service Portal & Widget Development: Enhance user experience through custom dashboards and widgets.
• Workplace Service Delivery in ServiceNow: Optimize workspace management and employee experience.
• ServiceNow Upgrade & Health Scan Best Practices: Learn to maintain and optimize your ServiceNow instance.

Course Content

Module 1: Introduction to ServiceNow Platform Architecture & Scoped Applications (30 minutes)

• Overview of ServiceNow Platform Architecture
• What are Scoped Applications?
• Global vs Scoped Applications – Key Differences
• Use Cases for Scoped Application Development

Module 2: Application Design & Data Modeling (1 hour)

• Planning a Custom Application
• Creating a New Application in Studio
• Designing Tables and Relationships (One-to-Many, Many-to-Many)
• Understanding Table Extensions and Inheritance

Module 3: Quick Assessment 1: Application Setup & Data Modeling (15 minutes)

• Short Quiz: Tables, Applications, Data Relationships
• Hands-on: Create a Simple Table and Relate It to Another

Module 4: UI & UX Development for Scoped Apps (45 minutes)

• Designing Forms, Lists, and Related Lists
• Building Dashboards Specific to the Application
• Configuring Service Catalog Items for Custom Applications

Module 5: Scripting & Business Logic (1 hour)

• Introduction to Server-side Scripting (Business Rules, Script Includes)
• Introduction to Client-side Scripting (Client Scripts, UI Policies)
• Practical Examples: Form Validation, Field Auto-population

Module 6: Quick Assessment 2: Basic Scripting (15 minutes)

• Short Quiz: Client & Server Scripting Concepts
• Hands-on: Create a Simple Business Rule

Module 7: Security & Access Control (45 minutes)

• Introduction to Application Security Model
• Configuring Access Controls (ACLs) for Scoped Applications
• Role Management and Permissions within the App

Module 8: Integration with Existing Modules (30 minutes)

• Strategies to Integrate Scoped Apps with ITSM and other Modules
• Working with Scripted REST APIs for Integration

Module 9: Advanced Troubleshooting & Debugging Techniques (30 minutes)

• Using Debugging Tools (Script Tracer, Field Watcher)
• Best Practices for Testing and Validation

Module 10: Final Assessment: Mini Scoped App Project (30 minutes)

• Scenario-Based Hands-on Task:
  • Create a Basic Scoped App
  • Design Two Tables and Create Forms
  • Add a Simple Business Rule
  • Configure Access Control for One Table
• Final Quiz: 10-12 Questions across all modules

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven’t received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you’ve opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates
  

• Need further assistance?
  For any other queries, feel free to contact us.