1-on-1 Complete ServiceNow Training

Who This Course Is For

• Beginners aiming to start a career in ServiceNow
• IT professionals, administrators, or developers wanting in-depth platform mastery
• Consultants or teams seeking customized, real-world ServiceNow expertise
• Individuals preparing for ServiceNow roles or certifications

What You’ll Learn

• Complete overview of ServiceNow platform and architecture
• User, Role, and ACL Management
• Customizations – Forms, Lists, UI Policies, and Business Rules
• Automation with Flow Designer and basic scripting
• ITSM Applications – Incident, Problem, Change, and Service Catalog
• CMDB & Asset Management – structure, data integrity, and discovery
• Integrations using REST APIs and Update Sets
• Upgrade & Health Scan Best Practices
• Real-world troubleshooting and optimization techniques

Requirements

• Basic understanding of IT systems or cloud platforms
• A ServiceNow Personal Developer Instance (PDI)
• Willingness to learn hands-on under expert guidance
• PC, laptop, or tablet with stable internet (minimum 5 Mbps) to access live sessions via Zoom or Google Meet

Description

The ServiceNow 1-on-1 Private Complete Training by ThinkScaler Technologies offers a personalized learning journey tailored to your goals and skill level. Conducted live by a ServiceNow expert with 8+ years of real-world implementation experience, this training blends conceptual clarity with practical, hands-on learning.

From core administration and automation to ITSM configuration, integrations, and performance optimization, you’ll gain a complete understanding of how to manage and develop within the ServiceNow ecosystem. Unlike generic online courses, this is a private, interactive session — you’ll work directly with your trainer, get your doubts clarified instantly, and learn through live instance exercises.

By the end of this workshop, you’ll have the confidence to handle ServiceNow environments independently and receive a ThinkScaler Completion Certificate recognizing your training participation.

Workshop Features

• Private 1-on-1 Live Sessions – Learn directly with an expert trainer
• Led by a ServiceNow Professional with 8+ Years Experience
• Flexible Schedule – Training tailored to your timing and pace
• Hands-On Practice – Work on your own ServiceNow instance
• Customized Curriculum – Focus areas based on your goals (Admin, Developer, ITSM)
• Post-Training QnA support.
• Completion Certificate from NeoThink Scaler Technologies Pvt. Ltd.

ServiceNow Instructor

Satya Sundar Das
Certified ServiceNow Developer
8+ Yrs Experience

Recommended Workshops

• Service Portal & Widget Development: Build Custom Dashboards & Enhance User Experience.
• Custom Scoped Applications in ServiceNow: Develop Tailored Business Applications from Scratch.
• ServiceNow Upgrade & Health Scan Best Practices: Optimize Performance, Security & Stability.
• Workplace Service Delivery & Reservation Management: Streamline Workplace Operations in ServiceNow.

Course Content

Module 1: Introduction to ServiceNow (1 Hour)

• What is ServiceNow – Understanding the platform and ecosystem
• Key modules and architecture overview
• Understanding ServiceNow instances and navigation
• Roles and responsibilities in a ServiceNow environment
• Difference between ITSM, ITOM, ITBM, HRSD, and CSM

Module 2: ServiceNow Platform Fundamentals (1.5 Hours)

• UI overview: Navigation, filters, forms, and lists
• Tables, fields, and forms – creating and customizing records
• Understanding relationships between tables (dictionary, reference, sys_id)
• Personalizing forms and lists using form designer and list layout
• Managing users, groups, and roles

Module 3: Configuration and Customization (2 Hours)

• Configuring business rules, UI policies, and client scripts
• Working with UI actions, data policies, and ACLs
• Customizing forms and creating new applications
• Difference between configuration vs customization
• Real-time scenario: Custom incident form setup

Module 4: Workflow & Flow Designer (1.5 Hours)

• Introduction to Workflow Editor and Flow Designer
• Building workflows and automating processes
• Creating approvals, notifications, and scheduled jobs
• Integration of Flow Designer with Service Catalog and business logic

Module 5: Service Catalog & Request Management (1.5 Hours)

• Introduction to Service Catalog and its components
• Designing Catalog Items, Variables, and Record Producers
• Building Request Workflows for automation
• Customizing service portal forms for user experience

Module 6: ServiceNow Scripting (2 Hours)

• Introduction to Glide API (Server-side & Client-side)
• Writing and debugging business rules, script includes, and client scripts
• Using background scripts and scheduled scripts
• Best practices for clean and efficient scripting

Module 7: Reporting & Dashboards (1 Hour)

• Creating reports and performance analytics
• Understanding KPIs and visual dashboards
• Sharing and scheduling reports
• Data visualization techniques for management insights

Module 8: Integration and Data Management (1.5 Hours)

• Introduction to IntegrationHub and MID Server
• Import Sets and Transform Maps
• REST & SOAP API integrations
• Practical demo: Integrating ServiceNow with third-party tools

Module 9: System Administration & Instance Health (1 Hour)

• Instance maintenance and upgrade best practices
• Cloning, backup, and update sets
• Performing Health Scan and Instance Scan
• Security & performance optimization

Module 10: Real-World Project & Hands-on Guidance (1.5 Hours)

• Live project simulation: End-to-end process automation
• Hands-on practice with Incident, Change, and Request modules
• Debugging and troubleshooting exercises
• Resume preparation and interview tips for ServiceNow roles

Module 11: Completion & Review (30 Mins)

• Recap of key concepts and live Q&A
• Personalized feedback and next-step guidance
• Completion Certificate from ThinkScaler Technologies

FAQs

• What is the ServiceNow 1-on-1 Private Training by ThinkScaler Technologies?
  It’s a personalized, instructor-led ServiceNow training session tailored to your experience level and goals. You’ll learn directly from a 8+ years experienced ServiceNow expert.
• Who should attend this private ServiceNow training?
  This training is perfect for beginners, IT professionals, administrators, developers, and organizations looking to master ServiceNow with guided, hands-on mentorship.
• What topics are covered in this 1-on-1 ServiceNow training?
  The syllabus includes ServiceNow fundamentals, administration, scripting, automation, workflow management, integrations, and real-time project simulations.
• Is this a live or recorded training session?
  All sessions are 1-1 live and private. You’ll have direct access to the trainer to clear doubts in real time.
• What are the benefits of a private 1-on-1 training session?
  You receive personalized timing, sessions, attention, customized pacing, dedicated doubt-clearing, and practical project guidance tailored to your learning goals.
• Do I need prior ServiceNow experience to join?
  No. This program is designed for both beginners and intermediate learners. The course starts from fundamentals and progresses to advanced use cases.
• Will I receive a certificate after completing the course?
  Yes. The candidate will receive a Completion Certificate from ThinkScaler Technologies after successfully finishing the training.
• How long does the ServiceNow 1-on-1 training last?
  The duration is flexible, depending on your chosen module or level. Typically, the complete private training spans 10–15 hours across multiple sessions.
• How do I enroll in the ServiceNow private training?
  You can directly contact us via the provided WhatsApp number for scheduling and payment options.
• Why choose ThinkScaler Technologies for ServiceNow training?
  Our instructor brings 8+ years of proven ServiceNow expertise with real-world project experience, ensuring you gain practical, job-ready skills and confidence to work on live instances.
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