Advanced ServiceNow Scripting & Automation

Who This Course Is For

• ServiceNow Developers looking to enhance their scripting skills.
• ITSM Professionals & Administrators automating workflows and processes.
• Technical Consultants & Process Owners optimizing business logic in ServiceNow.
• Automation Enthusiasts interested in Glide APIs, Scripted REST APIs, and Flow Designer.

What You’ll Learn

• Advanced Glide Scripting – Master GlideRecord, GlideSystem, and server-side scripting.
• Client-Side Scripting – Use Client Scripts, UI Policies, and UI Actions for enhanced user interactions.
• Scripted REST APIs – Develop and expose REST APIs for ServiceNow integrations.
• Flow Designer & Script Actions – Automate processes with Flow Designer and Server-side scripting.
• Business Rules & Background Scripts – Optimize database interactions and automation logic.
• Scheduled Jobs & Event-Driven Automation – Execute scripts on a schedule or based on system events.
• Troubleshooting & Best Practices – Debug scripts, optimize performance, and follow ServiceNow standards.

Requirements

• Basic Knowledge of ServiceNow Development – Familiarity with ServiceNow scripting and core platform concepts.
• JavaScript Proficiency – Required for advanced ServiceNow scripting.
• ServiceNow Developer Instance – Recommended for hands-on practice.
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

ServiceNow’s scripting and automation capabilities allow businesses to optimize workflows, enhance platform functionality, and drive efficiency. This course provides a hands-on approach to mastering server-side and client-side scripting, Glide APIs, Scripted REST APIs, and automation techniques to extend ServiceNow’s capabilities.

Participants will learn how to develop custom scripts, automate business processes, and integrate ServiceNow with external systems. The course covers best practices, debugging strategies, and real-world use cases to ensure smooth implementation and performance optimization.

By the end of the course, you’ll be equipped with the skills to develop advanced scripts, automate workflows, and enhance the ServiceNow platform, making IT operations more efficient and seamless.

Workshop Features

✅ Instructor-Led Training – Live interactive sessions with real-world demonstrations.
✅ Hands-on Labs – Practical exercises with ServiceNow Developer Instance.
✅ Script Development & Debugging – Learn how to write and optimize advanced scripts.
✅ Integration & API Development – Build and expose ServiceNow REST APIs.
✅ Automation & Workflow Customization – Implement business logic and event-driven automation.
✅ Q&A and Expert Guidance – Get insights and best practices from an experienced ServiceNow developer.

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
8 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners – Learn ITSM fundamentals and ServiceNow basics.
• Service Portal Development & Widget Building – Build custom portals and interactive widgets.
• Custom Scoped Applications in ServiceNow – Develop tailored business applications from scratch.
• ServiceNow Upgrade & Health Scan Best Practices – Maintain and optimize your ServiceNow instance.

Course Content

Module 1: Introduction to Advanced Glide Scripting (45 minutes)

• Deep Dive into GlideRecord, GlideSystem, and GlideAggregate
• Best Practices for Server-side Scripting
• Hands-on: Fetch, Update, and Delete Records Efficiently

Module 2: Client-Side Scripting Techniques (45 minutes)

• Types of Client Scripts (onChange, onSubmit, onLoad)
• UI Policies vs Client Scripts – When to Use What
• UI Actions for Buttons and Links
• Hands-on: Create Dynamic Forms using Client Scripts and UI Policies

Module 3: Quick Assessment 1: Glide & Client Scripting (15 minutes)

• Short Quiz: Glide Methods and Client Scripting Basics
• Hands-on: Write a Simple Client Script and Server Script

Module 4: Developing Scripted REST APIs (1 hour)

• Introduction to Scripted REST APIs
• Creating and Testing Custom REST Endpoints
• Handling Request and Response Data Properly
• Hands-on: Build a Simple REST API to Retrieve Records

Module 5: Flow Designer with Script Actions (45 minutes)

• Using Flow Designer for Process Automation
• Introduction to Script Actions inside Flows

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven’t received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you’ve opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates
  

• Need further assistance?
  For any other queries, feel free to contact us.