Virtual Agent & Predictive Intelligence in ServiceNow

Who This Course Is For

• ServiceNow Developers & Administrators looking to implement AI-driven automation.
• ITSM & IT Support Engineers aiming to enhance user self-service capabilities.
• Business Analysts & AI Enthusiasts interested in predictive intelligence and NLP.
• Process Automation Experts who want to streamline workflows with AI-powered chatbots.

What You’ll Learn

• Virtual Agent Setup & Customization: Learn to configure ServiceNow Virtual Agent for ITSM, HR, and custom applications.
• AI-Powered Chat Automation: Implement chat workflows using Natural Language Processing (NLP) and Intent Management.
• Predictive Intelligence: Train machine learning models for automated ticket categorization, assignment, and resolution.
• NLU & Intent Training: Improve chatbot accuracy using Natural Language Understanding (NLU) models.
• Integration with External Platforms: Implement Virtual Agent in Teams, Slack, and other third-party tools.
• Troubleshooting & Best Practices: Debug AI workflows and ensure a seamless user experience.

Requirements

• Basic understanding of ServiceNow ITSM modules.
• Familiarity with scripting (JavaScript preferred).
• No prior AI/ML experience required – concepts will be covered.
• ServiceNow Developer Instance for hands-on practice (recommended).
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

ServiceNow’s Virtual Agent and Predictive Intelligence empower organizations to automate issue resolution, optimize ticket management, and enhance user interactions through AI-driven automation.

This workshop offers hands-on training in implementing chatbots, AI-powered recommendations, and machine learning models within ServiceNow. Participants will gain practical knowledge in chat automation, predictive analytics, intent training, and integrating AI with ServiceNow workflows.

By the end of the course, you’ll be equipped with the skills to build, deploy, and optimize AI-driven automation solutions within your organization, reducing manual workload and improving service efficiency.

Workshop Features

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Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
8 Yrs+ Experience

Recommended Workshops

• ServiceNow ITSM Essentials for Beginners: Become a ServiceNow Admin from an End User / Support Agent.
• Service Portal & Widget Development: Build Custom Dashboards & Enhance User Experience.
• Custom Scoped Applications in ServiceNow: Develop Tailored Business Applications from Scratch.
• ServiceNow Upgrade & Health Scan Best Practices: Optimize Performance, Security & Stability.
• Workplace Service Delivery & Reservation Management: Streamline Workplace Operations in ServiceNow.

Course Content

1. Introduction to Virtual Agent & Predictive Intelligence
2. Building Conversational Workflows
3. Training & Implementing NLP Models
4. Predictive Intelligence for Ticket Management
5. Configuring Intent Recognition & AI Models
6. Integrating Virtual Agent with ITSM & Other Modules
7. Advanced Troubleshooting & Debugging Techniques
8. Real-World Use Cases & Best Practices

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven’t received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you’ve opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates

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• Need further assistance?
  For any other queries, feel free to contact us.