ServiceNow ITSM – Dedicated Live Mentorship Training

Who This Course Is For

• Beginners aiming to start a career in ServiceNow
• IT professionals, administrators, or developers wanting in-depth platform mastery
• Consultants or teams seeking customized, real-world ServiceNow expertise
• Individuals preparing for ServiceNow roles or certifications

What You’ll Learn

• Complete overview of ServiceNow platform and architecture
• User, Role, and ACL Management
• Customizations – Forms, Lists, UI Policies, and Business Rules
• Automation with Flow Designer and basic scripting
• ITSM Applications – Incident, Problem, Change, and Service Catalog
• CMDB & Asset Management – structure, data integrity, and discovery
• Integrations using REST APIs and Update Sets
• Upgrade & Health Scan Best Practices
• Real-world troubleshooting and optimization techniques

Requirements

• Basic understanding of IT systems or cloud platforms
• A ServiceNow Personal Developer Instance (PDI)
• Willingness to learn hands-on under expert guidance
• PC, laptop, or tablet with stable internet (minimum 5 Mbps) to access live sessions via Zoom or Google Meet

Description

The ServiceNow 1-on-1 Private Complete Training by ThinkScaler Technologies offers a personalized learning journey tailored to your goals and skill level. Conducted live by a ServiceNow expert with 8+ years of real-world implementation experience, this training blends conceptual clarity with practical, hands-on learning.

From core administration and automation to ITSM configuration, integrations, and performance optimization, you’ll gain a complete understanding of how to manage and develop within the ServiceNow ecosystem. Unlike generic online courses, this is a private, interactive session — you’ll work directly with your trainer, get your doubts clarified instantly, and learn through live instance exercises.

By the end of this workshop, you’ll have the confidence to handle ServiceNow environments independently and receive a ThinkScaler Completion Certificate recognizing your training participation.

Workshop Features

• Private 1-on-1 Live Sessions – Learn directly with an expert trainer
• Led by a ServiceNow Professional with 8+ Years Experience
• Flexible Schedule – Training tailored to your timing and pace
• Hands-On Practice – Work on your own ServiceNow instance
• Customized Curriculum – Focus areas based on your goals (Admin, Developer, ITSM)
• Post-Training QnA support.
• Completion Certificate from NeoThink Scaler Technologies Pvt. Ltd.

ServiceNow Instructor

Satya Sundar Das
Certified ServiceNow Developer
8+ Yrs Experience

Recommended Workshops

• Service Portal & Widget Development: Build Custom Dashboards & Enhance User Experience.
• Custom Scoped Applications in ServiceNow: Develop Tailored Business Applications from Scratch.
• ServiceNow Upgrade & Health Scan Best Practices: Optimize Performance, Security & Stability.
• Workplace Service Delivery & Reservation Management: Streamline Workplace Operations in ServiceNow.

Course Content

ServiceNow Admin Curriculum

1. ServiceNow Overview
   • Introduction to ServiceNow
   • Navigating the ServiceNow Platform
   • Application Navigator, Modules & UI Features

2. User and Role Administration
   • User, Group & Role Management in ServiceNow Administration
   • Creating and Managing Users
   • Creating and Managing Groups
   • Role Management and Best Practices
   • Impersonation and Delegation

3. Tables, Forms, and Fields
   • Understanding Tables and Schema in ServiceNow
   • How to Create and Extend Tables in ServiceNow
   • ServiceNow Field Types and Dictionary Entries Explained
   • Configuring Forms and Form Layouts
   • Reference Qualifiers

4. List Management
   • Working with Lists – Sorting, Filtering, Grouping
   • Personalizing List Layout
   • Using Filters and Condition Builder
   • List Editing and Inline Editing
   • List Controls and List Calculations

5. Data Management
   • Import Sets Overview
   • Data Sources
   • Transform Maps
   • Load Data into ServiceNow
   • Scheduled Imports

6. ServiceNow Process Automation
   • Introduction to Workflows
   • Flow Designer Overview
   • Creating and Managing Flows
   • Flow vs Workflow
   • Approvals and Notifications in Flows

7. Service Catalog and Request Management
   • Introduction to Service Catalog
   • Catalog Items and Record Producers
   • Creating Variables and Variable Sets
   • Order Guides and Workflows
   • Request, Requested Item, and Tasks

8. Notifications and Email
   • Email Configuration and Properties
   • Email Notifications
   • Email Templates
   • Inbound Email Actions
   • Email Logs and Debugging

9. Access Control and Security
   • Access Control Rules (ACLs)
   • Types of ACLs – Table, Field, and Record
   • Debugging Security
   • Elevated Roles and Security Best Practices

10. Reporting and Performance Analytics
    • Creating Reports in ServiceNow
    • Report Types and Configuration
    • Dashboards and Performance Analytics Widgets
    • Scheduling Reports
    • Sharing and Exporting Reports

11. Reporting and Performance Analytics
    • Creating Reports in ServiceNow
    • Report Types and Configuration
    • Dashboards and Performance Analytics Widgets
    • Scheduling Reports
    • Sharing and Exporting Reports

12. Update Sets and Migration
    • Introduction to Update Sets
    • Creating and Managing Update Sets
    • Best Practices for Update Set Migration
    • Previewing and Committing Update Sets

13. Introduction to Scripting (Basic)
    • Client Scripts – Types and Use Cases
    • Business Rules – Types and Use Cases
    • UI Policies
    • Data Policies

ServiceNow Developer Curriculum

1. Application Development Fundamentals
   • Introduction to Application Development in ServiceNow
   • Understanding Scoped vs Global Applications
   • Application Files and Application Configuration
   • Application Access and Permissions
   • Development Best Practices in Scoped Apps

2. Server-side Scripting
   • Introduction to Scripting in ServiceNow
   • GlideRecord – Querying and Updating Data
   • GlideSystem (gs) Methods and Logging
   • GlideDateTime, GlideAggregate, and GlideUser APIs
   • Script Includes – Reusable Server Logic
   • Business Rules – Before, After, Async, and Display
   • Data Policies

3. Client-side Scripting
   • Introduction to Client Scripts
   • Types of Client Scripts – onLoad, onChange, onSubmit, onCellEdit
   • g_form and g_user APIs
   • UI Policies vs Client Scripts
   • UI Policies vs Data Policies
   • Best Practices in Client Scripting
   • Creating and Configuring UI Actions
   • Writing Server and Client Scripts for UI Actions

4. GlideAjax and Scripted Communication
   • Introduction to GlideAjax
   • Passing Data Between Client and Server
   • Using Script Includes with GlideAjax
   • Handling Asynchronous Calls and Responses
   • Debugging GlideAjax Issues

5. Flow Designer and Automation
   • Flow Designer Overview for Developers
   • Creating Custom Flows and Subflows
   • Script Steps and Custom Actions
   • Flow Triggers, Inputs, and Outputs
   • Flow Error Handling and Debugging

6. Incident, Problem, and Change Management (ITSM)
   • Incident Management Overview
   • Problem Management Overview
   • Change Management Overview
   • Lifecycle and States of Tickets
   • Task and Assignment Rules

FAQs

• What is the ServiceNow 1-on-1 Private Training by ThinkScaler Technologies?
  It’s a personalized, instructor-led ServiceNow training session tailored to your experience level and goals. You’ll learn directly from a 8+ years experienced ServiceNow expert.
• Who should attend this private ServiceNow training?
  This training is perfect for beginners, IT professionals, administrators, developers, and organizations looking to master ServiceNow with guided, hands-on mentorship.
• What topics are covered in this 1-on-1 ServiceNow training?
  The syllabus includes ServiceNow fundamentals, administration, scripting, automation, workflow management, integrations, and real-time project simulations.
• Is this a live or recorded training session?
  All sessions are 1-1 live and private. You’ll have direct access to the trainer to clear doubts in real time.
• What are the benefits of a private 1-on-1 training session?
  You receive personalized timing, sessions, attention, customized pacing, dedicated doubt-clearing, and practical project guidance tailored to your learning goals.
• Do I need prior ServiceNow experience to join?
  No. This program is designed for both beginners and intermediate learners. The course starts from fundamentals and progresses to advanced use cases.
• Will I receive a certificate after completing the course?
  Yes. The candidate will receive a Completion Certificate from ThinkScaler Technologies after successfully finishing the training.
• How long does the ServiceNow 1-on-1 training last?
  The duration is flexible, depending on your chosen module or level. Typically, the complete private training spans 18–20 hours across multiple sessions.
• How do I enroll in the ServiceNow private training?
  You can directly contact us via the provided WhatsApp number for scheduling and payment options.
• Why choose ThinkScaler Technologies for ServiceNow training?
  Our instructor brings 8+ years of proven ServiceNow expertise with real-world project experience, ensuring you gain practical, job-ready skills and confidence to work on live instances.
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