ServiceNow Upgrade & Health Scan Best Practices

Who This Course Is For

• ServiceNow Administrators and Developers
• Platform Owners and ITSM Process Owners
• ServiceNow Consultants and Architects
• Anyone preparing for or involved in ServiceNow upgrades
• Teams looking to maintain ServiceNow health and performance post-upgrade

What You'll Learn

• Upgrade lifecycle stages and pre-upgrade planning
• Health Scan essentials: security, performance, and data hygiene
• How to identify and mitigate risks before and after upgrade
• Automating and validating upgrades using ServiceNow tools
• Handling skipped changes, plugin compatibility, and test automation
• Leveraging ServiceNow's Upgrade Center and Instance Scan
• Post-upgrade validation & performance tuning

Requirements

• Basic knowledge of ServiceNow platform
• Familiarity with ITSM processes
• Access to a ServiceNow Personal Developer Instance (PDI) recommended
• Passion for optimization and best practices
• A PC, Laptop, or Tablet with a stable internet connection of at least 5 Mbps to seamlessly access live sessions via Zoom or Google Meet.

Description

Upgrading ServiceNow is a critical task that ensures your organization continues to benefit from the latest features, performance improvements, and security patches. However, an unplanned or poorly executed upgrade can lead to service disruptions, data inconsistencies, and costly downtime.

This comprehensive workshop equips you with practical knowledge and hands-on strategies to manage ServiceNow upgrades smoothly and confidently. You’ll also learn how to use Health Scan tools to proactively assess and enhance platform stability, detect anomalies, and implement remediation plans—before problems occur.

Whether you're preparing for your next upgrade or looking to optimize an existing instance, this workshop helps you become upgrade-ready, performance-focused, and aligned with ServiceNow best practices.

Workshop Features

• Live Interactive Sessions with Industry Experts
• Real-World Use Cases and hands-on walkthroughs
• Checklists & Templates for Upgrade Planning and Health Scan
• Certificate of Completion from ThinkScaler
• Q&A Sessions and expert guidance on your instance challenges

Workshop Instructor

Satya Sundar Das
Certified ServiceNow Developer
7 Yrs+ Experience

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• ServiceNow ITSM Essentials for Beginners – Learn ITSM fundamentals and ServiceNow basics.
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Course Content

Module 1: Upgrade Overview & Planning

• Introduction to ServiceNow upgrade lifecycle
• Key considerations before upgrading
• Understanding the Upgrade Center
• Cloning and environment strategy

Module 2: Pre-Upgrade Activities

• Reviewing skipped changes and customizations
• Identifying impacted applications and plugins
• Creating an upgrade checklist
• Assessing integration readiness

Module 3: Health Scan Fundamentals

• Introduction to Instance Scan and Health Scan
• Running a basic scan: interpreting results
• Security, performance, and configuration rule categories
• Creating an action plan from scan findings

Module 4: Performing the Upgrade

• Navigating Upgrade Center: key features
• Executing the upgrade in a sub-production instance
• Troubleshooting common issues
• Skipped record handling

Module 5: Automated Testing & Validation

• Introduction to Automated Test Framework (ATF)
• Creating test cases for key applications
• Validating UI policies, business rules, flows
• Ensuring data integrity and security post-upgrade

Module 6: Post-Upgrade Optimization

• Post-upgrade checklist
• Performance tuning tips
• Cleaning up skipped and obsolete elements
• Planning for future upgrades

Final Q&A and Hands-on Review

• Live walkthrough of tools and dashboards
• Participant questions & troubleshooting scenarios

FAQs

• When will I receive my certificate?
  The certificate download link will be available on our website within 1 to 3 days after course completion. If you haven't received it, please contact us with your Order ID.

• Where will important announcements be made?
  All course-related announcements will be shared in the WhatsApp group created for your batch.

• How will I receive the Zoom/Google Meet link?
  The instructor will share the meeting link directly in your WhatsApp group before each session.

• When will I get the Assessment Test link?
  The instructor will provide the Assessment Test link in your WhatsApp group after the session(s) is over.

• How will Add-ons be handled?
  If you've opted for any Add-ons, you will receive a private message on WhatsApp with further instructions.

• Do I need a PC/laptop to do the course?
  A PC or laptop with at least 5 Mbps Internet connectivity is recommended for a smooth learning experience.

• How does this course differ from competitors, and who are the faculty members?
  Unlike generic online course platforms, ThinkScaler focuses on IT professionals who need to quickly adapt to new roles or technologies. When employees are promoted or transition to a different domain, they often receive complex documentation with limited time to understand new processes.
  Our workshops bridge this gap by providing concise, expert-crafted sessions that help professionals grasp key concepts in hours instead of weeks. All our faculty members are industry experts with real-world experience.

• What is the course duration and format?
  Please find the duration details in the Description Tab of this workshop.

• How will this course help my career and future opportunities?
  Our courses are designed to provide practical, job-ready skills that enhance your ability to perform efficiently in your current role or prepare you for promotions and new opportunities. Instead of theoretical learning, we emphasize real-world scenarios that align with industry needs.

• What’s the cost of the program?
  The price of the workshop is displayed above on the page. The listed price includes all applicable taxes.

• Will I have access to course materials after completion?
  Yes! All relevant materials (if any) will be provided within 2-3 days after the completion of workshop via private links. You will receive them:

  ✅On your WhatsApp
  ✅Attached to your workshop orders
  (PC/Laptop) Account > Orders > Orders Tab > Select order to view any updates
  (Phone) My Account > Orders > Orders Tab > Select order to view any updates
  

• Need further assistance?
  For any other queries, feel free to contact us.